Questions, answered.
If we missed yours, send a note — we reply to every inquiry within one business day.
How much space does the booth need?
A clean 8 × 8 ft area with a standard outlet nearby is ideal. We've worked in tighter spots — just let us know what we're working with and we'll plan around it.
Do you bring power, or do we?
We bring all the tech and lighting. Your venue provides one standard outlet within 25 ft. If your event is fully outdoors, we can recommend a generator partner.
How far in advance should we book?
Most weddings book 4–9 months out, especially for peak season. Corporate or brand events usually need 4–6 weeks. The earlier the better — we book one event per day.
What if our event runs longer than expected?
Extra time can be added day-of at $150/hour, as long as we don't have another booking after yours. Building a buffer in advance is always safer.
Do you have insurance?
Yes. We carry full liability insurance and can provide a Certificate of Insurance (COI) for any venue that requires one. Send us their requirements and we'll handle it.
How does setup and breakdown work?
We arrive 60–90 minutes before your start time to set up. That's on us, not on your clock. Breakdown is the same: clean and quiet, no interruption to your night.
Indoor vs outdoor — does it matter?
Both work. For outdoor events, we'll need a level surface and ideally a covered area in case of weather. We confirm setup conditions in advance so there are no surprises.
How long until we get our photos?
Guests get every photo instantly via text, AirDrop, or QR. Your full private gallery is delivered within 48 hours of the event.
What's your travel range?
30 miles of Hollywood is included. Beyond that, we charge a transparent travel fee — we'll always quote it before you book.
What's your cancellation policy?
Your retainer is non-refundable, but we'll always work with you on rescheduling if something comes up. We've lived through enough events to know plans change.
Didn't find your answer?
Ask Us Directly